Presto “How To” #2: Getting the Rest of the Family to Send Presto Mail

As wonderful as the Presto system is, if no one sends any mail to your Presto user, it won’t provide nearly as much value as it could. We have developed supplements to family emails, but those will be covered in a different section. This Presto “How To” is all about getting the extended family and friends to engage with your Presto user by sending mail via Presto. As the Account Manager, if you follow these four simple steps, you can greatly improve the life of your Presto user while making your life easier as well.

————  FOUR STEPS TO THRIVING FAMILY CONNECTIONS  ————

1. INVITE  >  2. MONITOR  >  3. NUDGE  >  4. REPEAT
The single most important thing you can do as a Presto Account Manager is ensure the right people are added to the approved sender list for your Presto user. These approved senders—whom we call “Presto Friends”—are the only ones whose emails will be allowed to get through the system. There are three ways to add people to the Presto Friends list:

Presto Friends

Three Ways to Add Presto Friends:

i. Add them online
 – Presto Account Managers chose a username and password when signing up for the Presto Mail service. This allows them to access the PrestoConnect account manager website located at: http://account.presto.com. To add a friend or family member to a user’s Presto Friends list, sign in to PrestoConnect, and select “Add a friend” in the teal “Friends” section. On the window that opens, be sure to fill out as much of the information as you can because many times, people use more than one email address to send email to their Presto user (i.e. work, personal, gmail, etc.). Try to also input their name and phone numbers which will be printed on the top of each Presto Mail printout to facilitate callbacks.

PrestoConnect Friends Card Request

ii. Call Presto and have us add them for you – Presto Users and Account Managers can also call Presto CustomerCare toll-free at 1(800) 919-3199 between the hours of 6:30am—3:30pm Pacific, Mon.—Fri. Names on the Presto Friends list can be added or deleted, or contact information can be updated after Presto users or account managers verify their identity to the Presto CustomerCare agent.

iii. Let family and friends add themselves – When the Printing Mailbox first connected with the Presto Mail service, it printed out a welcome packet and a sheet of “Presto Friends Cards.” These are incredibly handy items, printed 8 to a page like business cards, ready to be cut apart with scissors.

Presto Friends Cards

On each card, instructions and a unique, one-time security code are printed that allow someone to add themselves to your Presto user’s approved sender list. These cards are great for giving to a trusted service professional’s office (i.e. doctor, handyman, caregiving company, retirement community office, or neighbor) so that they can send written notifications, instructions or announcements to your Presto user via email. Another sheet of Friends Cards can be forced to print by calling Presto CustomerCare or by signing on to: PrestoConnect and then clicking on Manage Friends and look for the underlined link in the top paragraph: click on: “Presto Friends Card.”   

SCREEN-Friends-Page-Inset


1. INVITE  
>  2. MONITOR  >  3. NUDGE  >  4. REPEAT

As Presto Account Manager, you have the unique ability to see who is sending mail to your Presto user and how often. You cannot read those private messages, but you can see the frequency statistics by visiting: PrestoConnect > View Activity Details > Friends Activity or > Printing Mailbox Activity. On either page, you will see all of the approved senders and how many emails they have sent over the last 30 days. In the Printing Mailbox Activity page, you will also see all printouts of subscription pages. This will give you an overview of how digitally connected your Presto user has become, or if change happens over time.


1. INVITE  
>  2. MONITOR  >  3. NUDGE  >  4. REPEAT

Everyone needs a good kick in the rear now and then. Presto makes that easy by putting a “nudge” link right next to the activity report for each approved sender. Clicking “nudge” auto-composes an email addressed to the corresponding Presto Friend with a canned message of encouragement. Or, you can change the message to personalize it before sending.

Presto Nudge feature


1. INVITE  
>  2. MONITOR  >  3. NUDGE  >  4. REPEAT

For Presto families, it seems that: “The price of family connection is eternal vigilance.” As the Presto Account Manager, you are in a unique position to have situational awareness of your Presto user’s online socialization. The best thing to do is set a reminder for yourself once a month on a calendar or in your smart phone to review the Presto Friends List and update any contact info changes, review how many emails have been delivered and from who, and nudge those who need nudging. This simple task performed a dozen times a year will go a long way to improving the live of your Presto user. It will also help ease the job of being a family caregiver just a little by spreading around the task of keeping mom or dad’s in the know about family events to everyone in the family.

Bottom Line: no one in your Presto user’s friends and family network needs to know that Presto even exists. They just need to know your mom or dad’s Presto-provided email address. Once they do—and once the approved senders’ email addresses are put into the Presto system—all anyone needs to do is…send an email…with a photo…or an occasional PDF document. Presto is like leading the proverbial horse to water, but you can’t make him email grandma. Encourage everyone to put your Presto users on their family distribution lists. Have the local senior center email announcements via Presto. And be sure to remind people to keep mom and dad in the electronic family loop. They may not have text messaging, Skype, or Facebook, but grandma and grandpa now have email without any of the hassle or cost of a computer and Internet connection.

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